Evaluate Satisfaction
Understand the actual perception that consumers, clients, or users have of their experience with your brand and competitors.
Enhance the Experience
Collect feedback from consumers, clients, and users and identify opportunities to increase satisfaction and loyalty to your brand.
Request a DemoWhat is a Satisfaction Study?
A satisfaction study is a market study that measures consumers', clients', or users' perception of purchasing a brand or service. Satisfaction studies help identify areas for improving the experience, increasing loyalty, and reducing the likelihood of customers switching to competitors.
Why Conduct a Satisfaction Study?
Identify Improvement Points
Understand which elements of the experience are most important to your customers and assess your performance in them to identify improvement gaps.
Reduce Customer Attrition
Identify critical areas of dissatisfaction that require urgent corrective measures to prevent customer attrition to competitors.
Exploit Competitors' Weaknesses
Identify areas of dissatisfaction with your competitors and use them to attract customers to your brand.
Increase Loyalty
Use the quality of the experience to increase customer engagement and retention.
Boost Recommendation
Let satisfied customers be your brand's best ambassadors and actively recommend it.
Obtain Objective Measures
Provide reliable data about what your customers value in their experience to your company's decision-making forums and help make the most appropriate decisions.
Enhance Customer Focus
Develop a customer-centric culture where all teams in your organization work together to improve customer satisfaction.
Who Is Interested in a Satisfaction Study?
Customer Experience Teams
Marketing Teams
Market Researchers
Entrepreneurs and Executives
Why Conduct Your Satisfaction Studies with We are testers?
Consumers or Your Customer Base
You choose the audience for your study: consumers from the We are testers panel or your own customer base.
Branded Studies
Use your logo, colors, and brand image in your satisfaction studies with We are testers.
Assisted Satisfaction Studies
Questionnaire programming and fieldwork monitoring by the We are testers expert team.
Secure Data
Conduct your satisfaction studies with confidentiality guarantees and compliance with data protection regulations.
Already trust in us
"Working with We are testers is a pleasure: the flexibility, the maximum adaptation to the needs of companies, and the quick access to digital customer insights are a necessary must to remain competitive."
Head of Design Thinking & UX Research
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