Increase your online channel sales
Combine customer and user information to have complete insights that allow you to improve your conversion rates and increase online sales.
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Combine user and customer insights
with a single research tool
Omnichannel
A complete view of sales channels
Find out what happens outside of your online store. Discover where your customers shop, what they buy online outside of your store, and their buying patterns. Use this information to develop online and offline actions that boost your online store.
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Focus groups
Understand your customers' deep motivations
Find out what motivates purchases and what barriers exist for customers to choose your store. Understand how you can increase your market penetration and sales per customer.
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Usability testing
Evaluate the usability of your store
Create custom UX tests - moderated and unmoderated - and check usability throughout the entire purchase process. Use the information to continue improving your online store.
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Card sorting
Organize your portfolio intuitively
Create card sorting tests to group your references in the most logical way for your buyers and evaluate your prototypes with tree testing.
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Usability interviews
Collect in-depth information about user needs
Conduct usability interviews to learn every detail about the needs and expectations your eCommerce should cover.
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Customer communities
Create a community for ongoing insights
Access the online community whenever you want, ask all kinds of questions, and create tasks to have a continuous flow of information from your buyers that validates your steps.
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Already trust in us
"Caixabank has gained valuable insights into our customer relationships, how they perceive our digital channels, what areas for improvement they identify, and what they would like our products to be like. "
Director of Commercial Research